What is NOT covered under the warranty?Updated 25 days ago
What isn’t covered under the warranty?
Centr’s warranty covers manufacturing defects in parts. It doesn’t cover issues caused by normal use over time, accidents, or how equipment is used, assembled, or stored. Even when something isn’t covered, replacement parts are always available to purchase.
What’s not covered
Normal wear and tear: Parts that wear gradually with regular use, like cables, grips, straps, foam padding, and paint or finishes. A part that fails soon after purchase is more likely to be a defect.
Consumable parts: Items designed to wear out with use, such as resistance bands, grip tape, foam rollers, and straps. These are covered if they arrive defective.
Misuse, accidents, or exceeding weight limits: Damage from using equipment in ways it isn’t designed for, loading more than its rated weight capacity, or drops and impacts. You’ll find weight limits and usage instructions in your product manual.
Improper assembly: Damage caused by assembling equipment incorrectly, such as over-tightened bolts or forced parts. If you’re unsure about a step, we’re happy to help before you continue.
Modifications and unauthorized repairs: Drilling, cutting, welding, adding non-original parts or weights, or bypassing safety features.
Water and environmental damage: Rust, corrosion, or electrical damage from spills, moisture, humidity, or using indoor equipment outdoors.
Lost or stolen parts: Parts misplaced after assembly, during a move, or thrown away with packaging. If a part was never in the box, that’s a missing part, and it’s covered when reported within 30 days of delivery.
Cosmetic damage: Scratches, small dents, paint chips, or fading that don’t affect how your equipment works. If cosmetic damage affects function, like a dent that makes a cable rub, or if it happened during shipping, submit a claim and we’ll take a look.
Commercial use of home equipment: Home equipment used in a gym, studio, or other commercial setting isn’t covered by the residential warranty. Commercial equipment may have its own terms.
Bought secondhand?
Warranty coverage is based on the original purchase date, not when you bought it. If your equipment is still within the original warranty period, it may be covered, so include your serial number with your request and we’ll check.
Need a replacement part?
Whether or not your issue is covered, submit a request here with photos of the issue. Our service team will review it, let you know whether it’s covered, and email you within two business days with next steps. If it isn’t covered, we’ll send you pricing and a secure payment link.
Still need help?
Not sure whether your issue is covered? Reach out to our service team at [email protected]. We’re always happy to help.