What is covered under the CENTR equipment warranty?Updated 25 days ago
What’s covered under the Centr equipment warranty?
Centr’s warranty covers manufacturing defects, meaning parts that are broken, faulty, or fail during normal use because of how they were made. It also covers parts missing from your delivery and damage that happened during shipping. If your issue is covered, we’ll send you a free replacement part.
Parts that are covered
If they’re defective or fail because of a manufacturing issue during your warranty period, we cover:
Cables: Cables that snap, fray, or split during normal use.
Straps, handles, and attachments: Straps that tear, handles that crack, and clips, hooks, buckles, or D-rings that break.
Pulleys and hardware: Pulleys that crack, seize, or don’t turn smoothly, plus brackets, bolts, fasteners, end caps, and O-rings.
Pads and seats: Split seams, torn upholstery, foam defects, and faulty seat adjustment or mounting parts.
Frame and structural parts: Weight bar assemblies, support bars, Smith bar components, and height, angle, or locking adjusters.
Electronics: Consoles, displays, buttons, and wiring that malfunction because of a defect.
Treadmill parts: Belts, rollers, safety handles, and consoles with defects.
For what isn’t covered, like normal wear and tear, misuse, or water damage, see [What isn’t covered under the warranty?]
Missing parts
If anything was missing from your original delivery, including hardware packs, bolts, or small components, we’ll send it free of charge. Please report missing parts within 30 days of delivery. Parts lost after unpacking aren’t covered, but are available to purchase.
Shipping damage
If your equipment was damaged during delivery, it’s covered when reported within 7 days. Take photos of both the damaged packaging and the equipment, and include them with your claim.
How replacements work
Covered issues are resolved with a free replacement part that you install yourself, using your product manual. In most cases, you won’t need to return the damaged part. If you need help with installation, our service team can guide you.
Need a replacement part?
Submit a request here with photos of the issue. Our service team will review it, confirm whether it’s covered, and email you within two business days with next steps.
Still need help?
Not sure whether your issue is covered? Reach out to our service team at [email protected]. We’re always happy to help.