My equipment bands/straps are fraying. What should I do?Updated 25 days ago
My equipment cables or straps are fraying. What should I do?
For your safety, stop using your equipment if a cable or strap shows any of these signs:
- Exposed or broken wire strands on a cable
- Splits, tears, or frayed edges on a strap or band
- Fraying near a handle, clip, or other attachment point
- A cable or strap that feels weak, or equipment that sounds or moves differently than usual
Frayed cables and straps can fail suddenly during use, so please don’t use the equipment until the part has been replaced. Light fuzzing on the surface of a fabric strap or wear on padding is usually cosmetic, but if you’re not sure, it’s safest to stop and have us take a look.
Request a replacement part
Submit a request here with:
- Two or three close-up photos of the fraying from different angles
- A photo showing where the part is on your equipment
- Your serial number, which is usually on a sticker on the main frame or base
Our service team will review your request and email you within two business days with next steps. You won’t need to return the frayed part unless we ask.
Is it covered?
If a cable or strap frays because of a manufacturing defect during your warranty period, the replacement part is free. Shipping is also free within the first year after purchase; after that, you’ll only pay for shipping.
Fraying caused by normal wear over time, exceeding weight limits, incorrect setup, or outdoor use isn’t covered, but replacement parts are always available to purchase.
Helping your cables and straps last
- Check your cables and straps regularly for signs of wear.
- Make sure cables are routed correctly through the pulleys, following your product manual.
- Stay within your equipment’s weight limits.
- Keep your equipment indoors, in a dry space.
Still need help?
If you’re not sure whether your equipment is safe to use, or have any other questions, reach out to our service team at [email protected]. We’re always happy to help.