I received damaged equipment. How do I return it?Updated 25 days ago
I received damaged equipment. How do I return it?
We’re sorry your equipment arrived damaged. You don’t need to send it back. Instead, we’ll send you replacement parts for anything that’s damaged or defective, so you can get set up as quickly as possible.
Request replacement parts
Submit a request here with photos of the damage. Our service team will review it and email you within two business days with next steps.
If your equipment was damaged during delivery, please submit your request within 7 days. If you can, take photos of the damaged box and packaging before unpacking, then photograph the damage to the equipment itself, and include both. We’ll work with the shipping carrier and send you what you need.
If a part broke during use, it may be covered by your warranty. Replacement parts for covered issues are free, and so is shipping within the first year after purchase.
What happens next
Once your request is approved, we’ll ship your replacement parts and email you a tracking number. You don’t need to return the damaged part unless we ask, but please hold on to it until your replacement arrives, in case we need more photos.
Parts are designed to be installed at home using your product manual.
Bought from Costco or Walmart?
You can still request replacement parts from us the same way. Just include your store receipt and serial number.
Still need help?
If you have any questions about damaged equipment, reach out to our service team at [email protected]. We’re always happy to help.