How long does a warranty claim take to process?Updated 25 days ago
How long does a warranty claim take to process?
After you submit your claim, our service team will email you within two business days with next steps. From there, how long it takes to receive your parts depends on the type of claim.
Estimated timelines
Missing parts: Usually the fastest, since no warranty review is needed. Parts typically ship within a few business days of approval.
Damaged or defective parts: Once your claim is reviewed and approved, parts usually ship within 1 to 2 weeks. Allow about 2 to 3 weeks in total from submitting your claim to receiving your parts.
Damage during shipping: These can take 2 to 4 weeks, since we work with the shipping carrier to resolve the claim before sending replacement parts. Remember to submit your claim within 7 days of delivery.
Once your parts ship, delivery usually takes 5 to 7 business days. All timelines are in business days, so weekends and holidays aren’t included.
Help us process your claim faster
The form collects everything we need, so the most helpful thing you can do is include clear photos of the issue from a few angles and your serial number. Claims for equipment bought from retailers like Costco may take an extra day or two to verify.
What to expect
- Within two business days: An email from our service team with next steps, or a request for more information if anything’s missing.
- When your claim is approved: A confirmation with your order number.
- When your parts ship: A tracking number by email.
Checking on your claim
You’ll receive your tracking number by email as soon as your parts ship, so there’s no need to follow up. If it’s taking longer than the timelines above, email [email protected] and include your order number in the subject line.
Still need help?
If you have any questions about your claim, reach out to our service team at [email protected]. We’re always happy to help.