How do I fix a failed payment?Updated 24 days ago
How do I fix a failed payment?
If your subscription payment didn’t go through, update your payment method where you subscribed. Most failed payments are fixed within a day or two once your details are up to date.
1. Update your payment method
Centr.com: Log in at centr.com and go to Subscription > Plan & Billing to update your card. Please don’t send card details to us by email.
Apple: On your iPhone or iPad, go to Settings > [your name] > Payment & Shipping, then add a new payment method or update your existing one.
Google Play: Open the Play Store, tap your profile icon, and go to Payments & subscriptions > Payment methods, then add or update your card. Make sure your billing address matches the one on file with your bank.
2. Wait for the payment to retry
Once your payment method is updated, the charge is usually retried automatically within a day or two. Your access will be restored as soon as the payment goes through.
To confirm, check that your subscription shows as active in your subscription settings and that you can use the Centr Coach app.
Common reasons payments fail
Expired card: Update to a card with a current expiration date, and remove the old one.
Insufficient funds: Make sure there’s enough available on your card, or switch to a different one.
Declined by your bank: Your bank may have flagged the charge as unusual. Contact them to approve it, and if you’re outside the US, ask whether international transactions are enabled on your card.
If your access has been paused
If your payment fails more than once, your access may be paused until the payment goes through. Your workout history and progress are saved, and everything will be back once your payment is processed.
Still not working?
Centr.com: Reach out to us at [email protected] and let us know when the payment failed and what you’ve tried. Again, please don’t include your card details.
Apple or Google Play: Since Apple and Google process these payments, contact Apple Support or Google Play Help for help with your payment method.