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How do I cancel my subscription?Updated 24 days ago

How do I cancel my subscription?

How you cancel depends on where you subscribed. You can cancel anytime with no fees, and you’ll keep full access until the end of the period you’ve already paid for. You can’t cancel from within the Centr Coach app, and deleting the app doesn’t cancel your subscription.

Not sure where you subscribed? Check your receipt email. Receipts from Centr mean centr.com, while receipts from Apple or Google Play mean you subscribed through their app store.

Centr.com

  1. Log in at centr.com.
  2. Go to Subscription > Plan & Billing.
  3. Select Cancel plan and confirm.

You’ll receive a confirmation email once your cancellation goes through.

Can’t log in? Try resetting your password with Forgot Password on the login page. If you still can’t get in, email us at [email protected] with the email address on your account, and we’ll cancel it for you.

Apple (iPhone or iPad)

  1. Open the Settings app (not the Centr Coach app) and tap your name.
  2. Tap Subscriptions, then select Centr.
  3. Tap Cancel Subscription and confirm.

Google Play (Android)

  1. Open the Play Store app (not the Centr Coach app) and tap your profile icon.
  2. Go to Payments & subscriptions > Subscriptions, then select Centr.
  3. Tap Cancel subscription and follow the prompts to confirm.

For Apple and Google Play, cancel at least 24 hours before your renewal date. They can charge up to 24 hours early, so cancelling later than that may result in one final charge.

Check that it worked

For Apple and Google Play, your subscription should show Expires on [date] instead of Renews on [date]. If it still shows a renewal date, the cancellation didn’t go through, so try again. For centr.com, check for your confirmation email or look under Plan & Billing.

What happens after you cancel

You won’t be charged again, and you’ll keep full access until the end of your current billing period. For example, if your monthly plan renews on the 15th and you cancel on the 10th, you’ll have access until the 15th, and no charge will be made that day.

If you cancel during a free trial, you won’t be charged, and you’ll keep access until your trial ends.

Your workout history and progress are saved, so they’ll be waiting for you if you come back.

Want a refund?

Cancelling doesn’t automatically include a refund. To request one, see How do I request a refund?

Troubleshooting

Can’t find Centr in your Apple or Google subscriptions: Make sure you’re signed in to the Apple ID or Google account you used to subscribe, and check your expired subscriptions too. If it’s not in either, you most likely subscribed at centr.com.

Cancelled but still charged: See I cancelled my subscription but was still charged.

Coming back later

You can rejoin anytime at centr.com or through the App Store or Play Store at current pricing. Free trials are one per account, so returning members start a paid membership.

When you’re ready, there’s always something new to try. Explore workout types, trainers, or meal plans you haven’t tried yet, or keep things manageable during busy periods with quick 5 to 15 minute workouts.

Need help?

Reach out to us at [email protected] with your account email, where you subscribed, and a description of the issue. We’re always happy to help.

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