Does the warranty cover international purchases?Updated 25 days ago
Does the warranty cover international purchases?
Warranty coverage depends on where you bought your equipment, and replacement parts can only be shipped to U.S. addresses, including APO and FPO military addresses.
Bought in the U.S.
Equipment purchased from centr.com, Costco, Walmart, or an authorized U.S. dealer is covered by our standard warranty. This still applies if you’ve since moved outside the U.S., based on your original purchase date. You’ll just need a U.S. address to receive replacement parts.
If you’re U.S. military stationed overseas, the standard warranty applies, and we can ship parts to your APO or FPO address.
Bought outside the U.S.
Equipment sold internationally may be covered by a different warranty, depending on the distributor or retailer. If you bought from an international Centr distributor, contact them first, since they may offer local warranty service and parts in your country.
If you’re not sure who to contact, or want to check whether you’re covered by our warranty, submit a request here and include where you bought your equipment. Our service team will email you within two business days.
Don’t have a U.S. address?
We’re not able to ship replacement parts outside the U.S. at this time. Some customers have parts sent to a friend or family member in the U.S., or use a mail forwarding service.
Still need help?
If you have any questions about international warranty coverage, reach out to our service team at [email protected]. We’re always happy to help.